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This Privacy Policy describes how FlowLoad ("we", "us", or "our") collects, uses, and shares your information when you use our software and website. We are committed to protecting your privacy and handling your data transparently in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Account Information: When you sign in via our passwordless verification flow, we collect your email address to deliver a secure, one-time passcode (OTP) for authentication and to manage your user account.

Payment Information: All payments are processed securely by Stripe. We never store your card number, CVV, or banking details on our servers. Stripe provides us with confirmation of payment and limited transactional metadata (such as payment status and currency) solely to activate and manage your Pro subscription status.

Usage Data: We track the number of downloads performed by each account to enforce fair-use limits, detect abuse, and improve service performance. This data is stored on our own servers and is not shared with third parties for commercial purposes.

Website Analytics: When you visit https://flowload.uk, we collect anonymized analytics data via Google Analytics 4 (GA4) and Cloudflare Web Analytics, including approximate country location, session duration, pages viewed, and browser type. This data contains no personally identifiable information.

2. How We Use Your Information

• To provide, authenticate, and maintain your FlowLoad account.
• To manage your subscription tier and Pro license status.
• To enforce download rate limits and fair-use policies.
• To send transactional emails (OTP codes, payment receipts) — never marketing emails without your consent.
• To monitor and improve the reliability, speed, and security of our service.
• To comply with all applicable UK legal obligations including UK GDPR.

3. Data Storage & Security

Your personal data is stored on our dedicated servers. We implement industry-standard security measures, including encrypted HTTPS transport (TLS), token-based authentication (JWT), and hashed credential storage to protect your information at rest and in transit.

We retain your account data for as long as your account remains active, or as required by law. If you request account deletion, we will permanently erase your personal data within 30 days.

4. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request permanent deletion of your personal data.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for analytics or profiling purposes.

To exercise any of these rights, please contact us at the email address below. We will respond to all legitimate requests within 30 days.

5. Third-Party Services

We engage the following trusted third-party providers. Each has their own privacy policy governing their data practices:

• Stripe: Payment processing and fraud prevention. stripe.com/privacy
• Google Analytics 4: Anonymized website traffic analysis. policies.google.com/privacy
• Cloudflare: DNS, DDoS protection, and performance analytics. cloudflare.com/privacypolicy

6. Cookies

We use cookies and similar tracking technologies on our website to enable authentication, process payments, and measure performance. For full details on what cookies we set and why, please read our Cookie Policy.

7. Children's Privacy

FlowLoad is not directed at children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. All updates will be posted here with a revised "Last Updated" date. Continued use of FlowLoad after any changes constitutes your acceptance of the revised policy.