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This Refund Policy governs all purchases made through FlowLoad (https://flowload.uk) and is crafted to be fair, transparent, and fully compliant with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Please read it carefully before completing any purchase.

1. Digital Content — All Sales Are Final

FlowLoad sells digital software licenses that grant immediate, ongoing access to premium features. By completing a purchase and having your license activated, you acknowledge and agree that:

• You are purchasing a digital product that is delivered to you instantly upon payment.
• You expressly consent to the immediate provision of the digital content and waive your right to the standard 14-day cooling-off period under the Consumer Contracts Regulations 2013, as permitted by Regulation 37.
• All sales are therefore final and non-refundable for change-of-mind reasons.

2. Refunds for Faulty Digital Content

We stand behind the quality of our software. Under the UK Consumer Rights Act 2015, you are entitled to a remedy if the digital content you purchased:

• Is faulty (i.e., contains a critical bug that causes it to malfunction).
• Is not as described (i.e., does not deliver the features advertised at the time of purchase).
• Is not fit for purpose (i.e., cannot perform its core intended function).

If you experience a qualifying issue, please contact us at [email protected] and include:

• Your registered email address and order details.
• A clear description of the fault or issue you are experiencing.
• Screenshots or a screen recording demonstrating the problem (where possible).

Upon receiving your report, we will first attempt to repair the fault via a software update, or provide a replacement license. If we are unable to resolve the issue within a reasonable timeframe (typically 14 business days), a full refund will be issued to your original payment method via Stripe.

3. Subscription Cancellation

FlowLoad currently offers lifetime one-time licenses with no recurring subscription fees. There are therefore no automatic renewals to cancel.

If future subscription-based billing models are introduced, they will be clearly communicated at the time of purchase, and you will always have the ability to cancel your subscription at any time through your account dashboard. Cancellations will take effect at the end of the current billing cycle; no partial-period refunds will be issued for months or years already paid.

4. Chargebacks & Disputes

We ask that you contact us directly at [email protected] before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes amicably and promptly. Unauthorized chargebacks for purchases that do not qualify for a refund under this policy may result in permanent account suspension.

5. How to Request a Refund

To submit a refund request, please email us at [email protected] with the subject line "Refund Request". We will acknowledge your request within 2 business days and aim to resolve all refund claims within 14 business days.